Frequently Asked Questions

February 2020 Policy Update

To address some of the questions that managing employers, support brokers, and employees have, we have provided a few FAQ to help explain Springbrook’s position, policy, and rational as expressed in a letter sent out earlier this year.


Why did Springbrook make this change?

Because the budget has not balanced. Springbrook pays more in salary than can be billed – PTO time is time paid to employees but is not billable time and can never be recovered.

How is PTO accrued?

Every hour worked earns .06123 hours.

Do employees working less than 30 hours and employees working 30-40 hours both accrue PTO?

Yes, both accrue PTO at the same rate.

If I have accrued more than 120 hours, will I lose it?

All existing PTO balances earned, including sick time is available for use through 12/31/20.

If I have more than 120 hours accrued will I continue to accrue time?

No.  When your balance falls below 120 hours, you will begin to accrue again at the rate of .06123 hours for every hour worked.

Will I lose my health insurance?

Time worked must average 130 hours per month or more over a 12-month period to be eligible for health insurance.

A maximum of 120 days can be carried from year to year: am I allowed to earn 120 more hours the following year?

No, a maximum balance of 120 hours will be allowed including time carried from year to year.

Will my hourly rate of pay change?

The maximum hourly rate of pay for employees working respite only will become $17.50/ hour.

Who is responsible for communicating this information to employees?

The Managing Employer is responsible to communicate these changes to staff.  Managing Employers can be parents, individuals, and brokers if (assisting with management of staff).

What Benefits are Available for Part-Time and Full-Time Work?
Type of Benefit Less than 30 hours/wk 30 to 40 hours/wk
Health   X
Dental X X
Vision X X
Pension   X
Short Term Disability X X
Paid Family Leave X X

Questions about benefits can be directed to Vicki Salamon, Assistant Director of Benefits and Wellness.

Electronic visit Verification FAQ

When will staff be required to start using EVV punching for clocking in and out?
Per New York State regulation, this is now in effect since January 1, 2021
What do you mean by FMS Website?

This is the Mains’l website (not the app) found at

When should staff punch in and out using EVV?

Staff should clock in at the start of their shift (upon arrival at the same location as the individual) and clock out at the end of their shift.

When should staff enter their timesheet notes, mileage, and staff activity fees?

As of today, 1/5/2021 the ability to enter documentation within the EVV app is not available, but it will become available in the near future. Staff can enter this documentation from the standard FMS website.

Will the GPS track staff throughout their shift?

The GPS signal is only to capture the location at the beginning and end of each shift per EVV regulations. GPS is not captured during the duration of the worked shift.

Will Springbrook be paying for the data usage of staff using EVV?

Springbrook will not be paying for data or internet for SDS staff. If staff do not have a data plan on their phone, they can connect to WiFi at their location, or use a device provided by their managing employer to punch in and out. There is also a telephony option which can be used on the rare occasion there is no internet service or devices available at all. That option should be discussed with the SDS Coordinator.

How will staff enter PTO?

PTO and sick time will still be entered as it was previously in the FMS website.

Is this change only for Self-Direction? Is this only a change at Springbrook?

This is a statewide change for all agencies. EVV is required for SDS as well as traditional HCBS Community Habilitation timesheets.

Does this apply to telehealth visits?

At this time this does not apply to telehealth. Telehealth timesheets will still be entered in on the FMS website. If this changes, Springbrook will alert users.

What should staff do if they work back-to-back shifts? For example, Respite from 12:00 - 2:00 and Com Hab from 2:00 - 4:00?

Staff should punch out at the end of shift one (2:00 here) and punch back in with a different service code (CH in this example) immediately afterward.

My staff cannot login to EVV as their password is not working. What should they do?

Staff should email for a password reset. If they are still having issues they should contact the SDS Coordinator for that individual.

What is the Company Code?

Please use company code: SPR

More Springbrook Resources:

Housing Navigation Services

Springbrook seeks to assist people in finding the right place to call home.

COVID-19 Resources

Springbrook's response to the developing COVID-19 situation across our service region

Frequently Asked Questions

FAQ for Families, Individuals, and Self-Hired SDS Staff about Springbrook's Paid Time-Off Policy

Electronic Visit Verification

The New York State Department of Health is now requiring (since January 1) that OPWDD service providers (like Springbrook) implement Electronic Visit Verification [EVV].

5588 State Hwy.7
Oneonta, NY 13820
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