Visitation Information
Last Updated: 12/6/22 at 1:57 AM
The School at Springbrook Scheduling Information
Please follow the procedure below to schedule a visit.
- Click the form below
- Fill out the form
- Submit the form
- You will receive a verification email once your form is submitted
- Your visit is not scheduled until you receive a confirmation phone call from Springbrook
- A Springbrook staff member will review your form and call you within 2 business days to schedule your visit (scheduling calls will only be placed Mon – Fri, 8 am – 4 pm)
All visit scheduling is centralized. Please do not contact your loved one’s home staff or other Springbrook staff to schedule, they will direct you to the Scheduling Request Form.
All pick-ups, drop-offs, and visits will be accommodated through the Family Engagement Center.
On-Campus Room Appointments
The purpose of on-campus room appointments is to inventory clothes, personal items, swap out seasonal clothing, decorate to taste, and/or assist with bedroom set-up or changes. Room appointments are not visits. There are no in-home visits on campus.
The School at Springbrook In-Home Room Checks
- In-home room checks are once again available.
Updated Community Homes Visitation Guidance December 2022
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- Overnight visits are requested to be scheduled through the Scheduling Request Form. If you have not set up an account with the request form, click here.
- We suggest submitting a request at least 48 hours in advance to ensure medication refills, personal belongings, and other important items are ready for the visit!
- For daytime visits (both inside and outside the IRA) do not need to be scheduled using the Scheduling Request Form. It is recommended that you contact the house at least 3 hours before the visit so that staff can ensure your loved one is ready to go!
- In-home visits are permitted unless any residents who live in your loved one’s home are in isolation or quarantine
- In-home visits are no longer restricted to the resident’s room
- Overnight visits are requested to be scheduled through the Scheduling Request Form. If you have not set up an account with the request form, click here.
SOME FRIENDLY REMINDERS!
Each Springbrook Community Home houses a number of residents, and our goal is to support visits that respect each individual’s rights and privacy. Here are some recommendations to help you have the most successful and positive visit possible.
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- Visitation during quieter times provides a visit with less distraction and more personal time with your loved one
- Mealtimes are very busy, so it may be less likely that you will have a private visit.
Area Accommodations
For families traveling from outside the area where their loved one lives, we have compiled a list of some nearby lodging:
Cooperstown
The Cooper Inn
Holiday Inn
Hartwick
Oneonta
Clarion Inn
Holiday Inn Express
Sidney
Norwich
Broome County
FAMILY ENGAGEMENT CENTER SUITE STAYS
FAMILY ENGAGEMENT CENTER SUITE STAYS
- Testing for suite stays is no longer required. Although, if you would like to be tested we can provide one.
- Masks are no longer required for suite guests.
Reminder: Your visit is not scheduled until you receive a confirmation phone call/email from Springbrook. If you have not received confirmation within 2 business days, please contact 607.437.2322 or email MainCampusVisits@springbrookny.org