Visitation Information

Last Updated: 12/6/22 at 1:57 AM

The School at Springbrook Scheduling Information

Please follow the procedure below to schedule a visit.

  • Click the form below
  • Fill out the form
  • Submit the form
  • You will receive a verification email once your form is submitted
    • Your visit is not scheduled until you receive a confirmation phone call from Springbrook
  • A Springbrook staff member will review your form and call you within 2 business days to schedule your visit (scheduling calls will only be placed Mon – Fri, 8 am – 4 pm)

All visit scheduling is centralized. Please do not contact your loved one’s home staff or other Springbrook staff to schedule, they will direct you to the Scheduling Request Form.

All pick-ups, drop-offs, and visits will be accommodated through the Family Engagement Center.

On-Campus Room Appointments

The purpose of on-campus room appointments is to inventory clothes, personal items, swap out seasonal clothing, decorate to taste, and/or assist with bedroom set-up or changes. Room appointments are not visits. There are no in-home visits on campus.

The School at Springbrook In-Home Room Checks

  • In-home room checks are once again available.
Updated Community Homes Visitation Guidance December 2022
    • Overnight visits are requested to be scheduled through the Scheduling Request Form. If you have not set up an account with the request form, click here.
      • We suggest submitting a request at least 48 hours in advance to ensure medication refills, personal belongings, and other important items are ready for the visit!
    • For daytime visits (both inside and outside the IRA) do not need to be scheduled using the Scheduling Request Form. It is recommended that you contact the house at least 3 hours before the visit so that staff can ensure your loved one is ready to go!
    • In-home visits are permitted unless any residents who live in your loved one’s home are in isolation or quarantine
    • In-home visits are no longer restricted to the resident’s room


    Each Springbrook Community Home houses a number of residents, and our goal is to support visits that respect each individual’s rights and privacy. Here are some recommendations to help you have the most successful and positive visit possible.


      • Visitation during quieter times provides a visit with less distraction and more personal time with your loved one
      • Mealtimes are very busy, so it may be less likely that you will have a private visit.
    Area Accommodations

    For families traveling from outside the area where their loved one lives, we have compiled a list of some nearby lodging:


    The Otesaga Resort Hotel

    Lake N Pines Motel

    The Cooper Inn

    The Inn at Cooperstown

    Holiday Inn


    Beaver Valley Campground

    Best Western Cooperstown


    Courtyard By Marriott

    Hampton Inn

    Clarion Inn

    Holiday Inn Express


    Super 8 by Wyndham


    Super 8 by Wyndham

    Broome County

    Courtyard by Marriott

    DoubleTree by Hilton

    Hampton Inn JC/Binghamton



    • Testing for suite stays is no longer required. Although, if you would like to be tested we can provide one.
    • Masks are no longer required for suite guests.

    Reminder: Your visit is not scheduled until you receive a confirmation phone call/email from Springbrook. If you have not received confirmation within 2 business days, please contact 607.437.2322 or email 

    Campus Visitation Request Form

    FEC Suite Reservation Form

    Community Homes Visitation Request form

    Pin It on Pinterest

    Share This